Return & Refunds FAQ's >Sanjeevani Barsana Magic"

Online Returns / Refunds FAQ's

Online Returns / Refunds Related FAQ's

When will I receive the refund for my online order?

Your refund will be initiated when the item reaches our warehouse. Your refund will be credited to your account directly within 7 days.

It's been over the stipulated time but I still haven't received my refund.

We are sorry about that. Please contact our Customer Care at info@sanjeevaniagrofoods.com or +91 135-4150929 and we will resolve this issue at the earliest along with:

1. The Order ID

2. The Date of Delivery

3. Detailed Description of the nature of the concern

4. The date your order was picked up or dropped off.

What is the period for return on the items?

Please note the return time for items is 2 days.

Do I need to pack my order before returning?

You can help us ensure a smooth return by:

1. The products are returned in the same condition as when received with the original bill/invoice/receipt.

2. Ensure that the packaging is in as good a condition as you can maintain.

I only want to return a few items from my online order. Is this possible?

Yes, it is possible. You can contact Customer Care at info@sanjeevaniagrofoods.com or +91 135-4150929 and we will resolve this issue at the earliest.

How can I initiate a return for an online order?

You can visit the My Order section in your My Account. From there you can raise your return request.

Can I get an online/store voucher instead of my refund?

No, unfortunately, that is not possible.

Do you deduct any charges when a refund is initiated?

No, we do not deduct any charges except the delivery charges if the customer wishes to return the product without any damage/ issue.

Where will my refund get credit?

The refund amount will be credited to your Account directly.

Where can I check the status of my refund?

You can check the status of your refund in your bank account. In case of any issues, you can reach out to our Customer Care at info@sanjeevaniagrofoods.com or 135-4150929 and we will resolve this issue at the earliest.